PAYMENT

All prices and shipping rates quoted on our website are quoted in Australian Dollars (AUD) and exclude GST. All payments will be processed in Australian Dollars (AUD). Valid Visa Card, Master Card Cards may be accepted through our third party gateway Stripe. Payment must be made in full at the time of placing the order.

ORDER PROCESSING

Orders placed on our website will be processed within one to two working days. Orders will only be processed during business hours of 9am to 5pm (AEST) Monday to Friday, excluding public holidays.
A correct delivery address, (no PO boxes) name, contact number and email address are required for the order to be processed. We are unable to redirect orders once items have been dispatched.
If any item you have ordered is unavailable, a member of the Flexofytol team will contact you to notify you it is out of stock and offer you the option of a substitute product or cancellation of your order.

DELIVERY AND SHIPPING

All delivery within Australia incurs a shipping fee, which will be added to the total amount of your order at checkout.

RETURNS POLICY

Please contact Flexofytol via email at info@flexofytol.com.au regarding your return before your product is mailed to us. Upon confirmation from the Flexofytol team and within 7 days of receipt of the goods, please enclose your receipt and the merchandise and send it via registered post to:
Flexofytol
Level 1
377 New South Head Road
Double Bay NSW 2028
Australia

Please note that there are strictly no returns, exchanges or refunds on sale items.

PRIVACY POLICY

Flexofytol will collect and use personal information obtained through the Flexofytol website for the purposes of identifying you and processing sales transactions only. We are fully committed to maintaining and using this information responsibly and do not sell, rent or share your personal information with any other third parties. We may use this information to send you periodic newsletters and special offers, from which you will be given the option to unsubscribe if you so elect.

SECURITY

When purchasing from Flexofytol your financial details are passed through our secure server using the latest SSL encryption technology. We do not hold any payment details on record. Please contact us at info@flexofytol.com.au for further information.

QUERIES

Please contact the Flexofytol team at info@flexofytol.com.au if you have any questions in relation to the above terms and conditions, or if you require customer service in relation to a particular product.